❓ Frequently Asked Questions
faa99's answers to all your questions are right here
From opening an account to withdrawing money via bKash — you will find detailed answers to any question you have about faa99 on this page.
Welcome to faa99. This FAQ page has been created for players in Bangladesh to give you clear and straightforward answers on five topics: account registration, deposits and withdrawals, game rules, claiming bonuses, and safe gaming. Every answer is written to make your experience easier and more enjoyable. If you cannot find the answer to your question here, contact our 24/7 live chat support.
GROUP 01
Account and Registration
To open an account at faa99, you need an active mobile number and to be of legal age — that is, at least 21 years old. Enter your name, mobile number, and a strong password in the registration form. The process takes just a few minutes and you can access the platform right away.
Only one faa99 account can be created per mobile number. Creating multiple accounts is a violation of our terms and conditions and may result in account suspension. With a single account you can enjoy all games, bonuses, and payment features.
Click the "Forgot Password?" option on the faa99 login page. A verification code will be sent to your registered mobile number. After entering the code, you can set a new password. If you have trouble, contact our 24/7 live chat support.
You must be at least 21 years old to open an account at faa99. This is an entertainment platform for those aged 21 and above only. There is no provision for minors to create or use an account, and this rule is strictly enforced.
Yes, faa99 is fully mobile-friendly. Visit faa99.cam from any Android or iOS device's browser and log in — no separate app download is needed. The page automatically adjusts to your screen size and all features work correctly.
GROUP 02
Deposits and Withdrawals
Depositing into faa99 via bKash is generally instant — in most cases the amount is added to your account within a few minutes. The minimum deposit amount is ৳300. Make sure you are sending the payment to the correct merchant number and submitting the transaction ID accurately.
faa99 currently supports four payment methods: bKash, Nagad, Rocket, and Upay. You can deposit and withdraw quickly and securely through all of these mobile banking services. The minimum deposit amount is ৳300 for all methods.
Withdrawal requests from faa99 to Nagad are generally processed within 30 minutes to 3 hours. This timeframe is maintained even during busy periods. The minimum withdrawal amount is ৳1,000. If you have not received your money after the expected time, contact live chat.
faa99 does not charge any additional fees for deposits or withdrawals. However, your mobile banking operator (bKash, Nagad, Rocket, Upay) may apply their own service charges. To learn about those, contact your operator's website or customer care.
To withdraw from faa99 by any method, you must have at least ৳1,000 in your account balance. The minimum deposit amount is ৳300, which applies to all payment methods. These limits are set to keep your transactions simple and secure.
Yes, you can deposit directly into faa99 using Rocket (Dutch-Bangla Mobile Banking). Select Rocket on the deposit page, send the payment to the designated number, and submit the transaction ID. Once the payment is verified, the amount will be added to your faa99 balance.
GROUP 03
Games and How to Play
Go to the cricket section on faa99 and view the list of BPL matches. Various betting markets are available for each match — such as match winner, top batsman, total runs, and more. Choose the market you want to bet on, enter the amount, and confirm. After the match ends, any winnings based on the result will be added to your account.
All slots games at faa99 use Random Number Generator (RNG) technology, which keeps the result of every spin completely random and unbiased. World-class providers such as PG Soft, Pragmatic Play, and JILI have their games tested by independent auditing organizations. faa99 ensures fair play at all times.
In a regular casino game, you play against computer software. In a live casino, real dealers run the game via video streaming and you can interact with them directly — such as at Evolution Gaming or Ezugi tables. This gives you the feel of a real casino.
RTP stands for Return to Player — it is a theoretical percentage that indicates how much of the total amount wagered on a game is statistically expected to be returned to players over the long term. For example, a 95% RTP means that on average ৳95 comes back for every ৳100 wagered — but this is an average across thousands of rounds, not a guarantee for any single session.
Yes, Spribe's Aviator game is available at faa99. In this game the multiplier increases as a plane flies higher. You must cash out before the plane flies away. Cash out at the right time and you win; if the plane leaves before you cash out, you lose the bet. It is a fast and exciting crash game.
GROUP 04
Bonuses and Promotions
After opening a new account at faa99, if you deposit ৳300 or more for the first time, you will receive a 100% welcome bonus — up to a maximum of ৳15,000. That means if you deposit ৳15,000 you will receive an additional ৳15,000 as a bonus. The bonus will be automatically added to your account.
The wagering requirement for faa99's welcome bonus is 20x. This means you must wager the total bonus amount 20 times before you can withdraw. For example, if you receive a ৳1,000 bonus, you must complete ৳20,000 worth of bets. Slots, cricket betting, and casino games — all types of bets count toward this total.
Simply by playing regularly at faa99 you will automatically be enrolled in the VIP program. There are five tiers in total — Bronze, Silver, Gold, Platinum, and Diamond. Starting from Bronze, you can move up to higher tiers based on how much and how consistently you play. At the Diamond tier you can receive up to 1.5% weekly cashback.
Your weekly cashback is determined by your VIP tier: Bronze 0.3%, Silver 0.6%, Gold 0.9%, Platinum 1.2%, and Diamond up to 1.5%. At the end of each week, cashback is calculated based on your total net loss for that week and credited to your account.
Yes, faa99 offers special promotions during Eid, Pohela Boishakh, Victory Day, and the IPL / BPL season. These offers are available for a limited time and may include extra bonuses, free bets, or additional cashback. Check faa99's promotions page regularly for the latest offers or ask via live chat.
GROUP 05
Security and Responsible Gaming
faa99 uses SSL encryption technology to keep all your data secure. Your personal information, payment details, and gaming history are never shared with third parties. For more details about our privacy practices, visit the privacy policy page on the site.
Yes, faa99 supports responsible gaming. You can take a temporary break or suspend your account for a set period if you wish. To use this feature, contact our live chat support or visit our responsible gaming page — detailed instructions are provided there.
If you feel that gaming is having a negative impact on your daily life, contact our support team right away. We will help you set deposit limits, take a break, or complete a full self-exclusion. Betting at faa99 is for entertainment — it is not a source of income in any way.
faa99 customer support is available seven days a week, 24 hours a day. You can click the live chat button from any page on the site to speak directly in Bengali. You can also contact us by email: [email protected] — our team will reply as quickly as possible.
If you suspect that someone else has accessed your account, change your password immediately and notify faa99 support. Our security team will review all login activity on your account and lock it temporarily if necessary. Your security is our first priority.
Still have questions? Contact support
Our Bengali-language support team is available around the clock, 24 hours a day. Start a live chat right now — no need to wait.
Log in to faa99 Explore faa99 CasinoLive Chat
Chat directly in Bengali with our support team 24/7. Choose live chat for the fastest resolution.
Email Support
For detailed questions, email us at: [email protected] — our team will reply as soon as possible.
Terms and Conditions
For complete information on bonuses, payments, and gaming rules, read our Terms and Conditions page.